Cancellation & Refund
Visa.seniworld.com operates under a No-Refund Policy for all Vietnam visa applications once submitted. If you wish to cancel your visa request, please contact us immediately to avoid unnecessary costs.
NO REFUND will be issued in the following cases:
- Cancellation request received after your visa application has been submitted to the Vietnam Immigration Department.
- Visa is denied by immigration officers at Vietnam airports (for Visa on Arrival), or by embassy officials (for embassy-issued visas).
- Refusal to use the visa approval letter issued by Visa.seniworld.com for any reason.
- For extra services (e.g. Airport Fast Track, Car Pickup): If you change your flight or arrival date without informing us in advance or fail to show up for the arranged service.
PARTIAL REFUND applies only in the following cases:
- Before visa application is submitted to the Immigration Department:
➤ 30% of the total amount paid will be refunded. - If you are eligible for Vietnam visa exemption and decide not to proceed with your visa or extra services:
➤ 50% of the total amount paid will be refunded. - If the extra service (insurance, airport fast track , car service, etc.) has not yet been delivered and you request cancellation before your arrival date,
➤ We will offer a 30% refund of the service fee.
Please note that once you have received the Vietnam visa approval letter, a refund will no longer be valid.
SERVICE DELIVERY TIME
We are committed to delivering your visa approval letter based on the processing time you selected at the time of purchase (e.g. 7 days, 3 days, 1 day, 5 hours, 1 hour, etc.).
However, please note:
- The validity period of your visa begins on the date you provide in your application.
- You may enter Vietnam at any time within the visa validity, so the actual arrival date is your own decision.
ACCURACY OF INFORMATION
- It is your responsibility to ensure all personal information provided is accurate and complete at the time of application.
- Visa.seniworld.com is not responsible for visa denial, incorrect visa issuance, or any related losses due to false or inaccurate information provided by the applicant.
- No refunds will be issued in cases of application errors caused by the applicant.
- We strongly advise you to double-check your visa confirmation letter immediately upon receipt, ensuring all details match your passport and travel plans.